Your appointments are very important to the Violet Serene Spa team! Your appointment is reserved especially for you, when you cancel an appointment without giving enough notice, we miss the opportunity to fill that appointment time; therefore, we respectfully request at least 24 hours’ notice for cancellations. 

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As a courtesy, our appointments are confirmed 24 hours in advance via text reminder.  Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. Any appointment missed or canceled without a 24 hour notice will result in a charge equal to 100% of the reserved service amount. If your appointment is part of a prepaid package the service will be deducted from your package. 

All appointments must be held with a valid credit card at the time of booking.  Your credit card information is stored with full encryption. "No show" appointments will need to pay a 50% non-refundable deposit to book their next session. 

 

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and charges will not be applied. Emergency absences will be considered on an individual basis by Violet. If you make an Emergency no charge request, Violet will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.